All Multichannel articles – Page 9
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Analysis9 CX disruptors – meet the retailers and brands redefining experience
A new generation of ingenious businesses are wowing customers like never before with lessons for established retailers, Retail Week’s latest report finds.
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NewsMarks & Spencer rolls out Jaeger to more stores and overseas
Marks & Spencer is to roll out Jaeger, the fashion brand it acquired out of administration last year and relaunched, to more UK shops and international markets.
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AnalysisNext boss Wolfson on store resurgence, return of pre-pandemic habits and cost of living
Fashion and home giant Next has trimmed profit expectations but – to the surprise of some – delivered better than expected trading performance at its UK stores business.
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Opinion‘The tired old retail-is-detail playbook is obsolete’
Five fundamental and enduring disruptions evident in the US will impact retailers everywhere, argue Bain & Company London and San Francisco partners Jonathon Ringer and Aaron Cheris.
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GalleryStore gallery: Walmart unveils new ‘interactive store’ format as part of redesign programme
Walmart has unveiled what it is calling an “interactive store” format, which it is testing at its Store 4108 incubator location in Springdale, Arkansas.
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AnalysisHow Currys’ Baldock is preparing to navigate another year of supply chain challenges
Electricals market leader Currys is preparing for another year of supply chain difficulties following a peak period hit by disruption and shortages.
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AnalysisFive unmissable insights from Retail Week Live to lead you into 2022
At Retail Week Live 2021, leaders from all corners of the sector spoke on topics such as sustainability, the future of work, customer-centricity and experience, as well as looking ahead to the metaverse, livestreaming and gaming
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GalleryStore gallery: Boohoo opens flagship Debenhams.com beauty fascia in Manchester
Pureplay fashion giant Boohoo has opened its first-ever Debenhams.com beauty store in Manchester’s Arndale shopping centre, having acquired the former department store brand earlier in the year.
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OpinionKatie Bickerstaffe: 'This year, back-to-the-floor means packing online orders for M&S HQ staff'
Over the past 18 months, we have seen five to seven years’ worth of change in this industry, so we’ve had to change, to be bolder, braver, and more committed to reshaping M&S.
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Opinion‘Store staff are now fulfilment experts, customer service agents and ecomm specialists’
Despite headlines touting the end of bricks-and-mortar retail in the era of ecommerce, earlier this year it was reported that Amazon - one of the world’s biggest retailers – plans to open a department store.
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NewsMarks & Spencer buys stake in Nobody’s Child in brand push
Marks & Spencer has acquired a 25% shareholding in Nobody’s Child as it builds a platform of brands to complement its core offer.
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NewsMarks & Spencer teams up with toys legend FAO Schwarz with online and in-store range
Marks & Spencer is to open FAO Schwarz areas in-store and sell a range online in time for Christmas in its latest partnership with an external brand.
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Opinion‘M&S – how Norman and Rowe are turning a great institution into a great business’
The leadership of Marks & Spencer will not rest on pleasing short-term profits but they are proof that their strategy is working, writes George MacDonald
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NewsMarks & Spencer to roll out in-store opticians branches
Marks & Spencer is to take on health retail giants such as Boots and Specsavers by opening opticians branches across its estate.
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NewsSainsbury’s boss Roberts reassures customers on Christmas availability
Sainsbury’s chief executive Simon Roberts has written to customers to assuage fears over the availability of traditional Christmas products this year.
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OpinionStuart Machin: ‘We believe in stores – they are a true source of competitive advantage’
Building a store estate that is fit for the future is central to our far-reaching transformation programme.
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AnalysisFive steps to tackle the supply chain crisis
Uncover examples of supply chain innovation from the likes of Inditex, Deliveroo, Waitrose, Marks & Spencer, Amazon, Asos and Carrefour in our new report.
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AnalysisThe Great Innovation Race – how Deliveroo, Asos, Burberry and Sainsbury’s are driving agility
Learn where leading brands are investing now to drive innovation across customer experience and supply chain in our new report.
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OpinionTheo Paphitis: ‘Physical vs online is not the conversation any more – next stop, hybrid retailing’
There’s no doubt about it, the world has moved on and as we make it through to the other side there’s a new dawn for retail.
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NewsCard Factory cuts losses as it targets omnichannel growth
Card Factory has reported a reduced first-half loss and said a transformation to an omnichannel model is under way.